Company: ASUS JAPAN
Industry: Telecommunication Equipements
Job Type: Sales Engineer/ Customer support Engineer.
Location: Tokyo Chiyoda, Japan, Asia
Job Description:
Objective: This role is created to help the customer fix his problem and get the product through sales mainly by the sales and technical teams that are located in the Japanese branch and Taiwan headquarters with emphasis on sales.
- Educate Internal Sales Team: Go into details about the product and provide the information to help the sales team with customer interactions.
- Technical Support: Be present at the client meetings and visits to the agency with the sales team to give technical support.
- Customer Problem-Solving: Work directly with the main key customers to meet their needs as efficiently as possible.
- Industry and Competitor Analysis: Obtain and analyze the data from rivals and the market to get information for the strategies prepared.
- Business Specifications Advice: Help in making business specifications such as Terms of Reference (TOR) whenever necessary.
- Project Coordination: Be a go-between the head office, field sales, technical support team, and customer service team to ensure that the project is going on well.
Note: They have to deal with both hardware and software solutions.
Qualifications: - Whoever gets employed should take the Microsoft Endpoint Administrator certification during the post-hire period if they haven’t done so yet.
- The Google for Education Certified Educator Level 2 (or the equivalent) should be taken during post-hire if the certification is not there already.
Working Hours: 9:30 to 18:30 (8 hours with 1 hour break)
Job Requirements
Essential Skills and Experience:
- A track record of success and well-honed communication and interpersonal skills gained while working with people both inside and outside the company, including customer service.
- A profound knowledge of information technology and software products is the backbone of the IT field of work.
- At least 3 years of first-line technical support experience in the field of hardware and software is more than enough if one seeks to apply for the job.
- Fluent business knowledge of Japanese and Chinese languages is just what you need but not what will get you the job, you need to have them mastered.
- Certificated: TOEIC with 700 or higher grade test is freely suggested for the English reading and writing proficiency.
Preferred Qualifications: - Service as a field service engineer.
- Work as a pre-sales engineer.
- Skills in presenting customer solutions.
- Experience in the repair of IT-related hardware products.
- The prime criteria for employment as our employee included IT certifications which any of them you possesed your job application was severely evaluated.
Desired Personality Traits: - Have a sense of self and the company’s culture that allows you to interact effectively with different departments in and outside the company good enough to cover the technical content as well.
- The ability to think through problems with a sales perspective can give you a good advantage in the sellings.
- Be with one in multicultural teams. Everybody should feel comfortable when they choose healthier eating as a way of life.
Selection Process:
- Document screening
- First interview
- Aptitude test
- Second interview
- Final interview
- Job offer
Remember that the completion of the project or tests might come after the first interview.
Required Documents:
- Resume and work history in Japanese
When you are in trouble, whether it is a resume in English or Chinese, you should choose the second method of delivering the document.
If it’s people coming from a far distance, the documents can be sent through the online method.
Language Requirements:
English: Business conversational Level
Japanese: Fluent
Chinese: Business conversational Level
SALARY:
5000 to 7500 JPY
Employee Benefits
- Comprehensive social insurance coverage
- Full reimbursement of transportation expenses (up to 30,000 yen)
- Employee discount coupon program
- 50% subsidy on meals through ticket restaurant system
- Travel allowance
- Discounts on company products for employees
- Complimentary drinks available in the office
- Discounted vending machines and water server in the office
- Office Glico offering snacks, ice cream, and drinks
Employee Benefits and Job Details
Holidays:
- Enjoy a two-day weekend with Saturdays and Sundays off, along with designated holidays.
- Take advantage of an 8-day New Year’s holiday and a flexible 3-day summer holiday.
- Benefit from a comprehensive leave system, including paid leave, maternity leave, and childcare leave.
- Utilize special paid leave for various occasions such as birthdays, menstruation, special events, and vaccinations.
Job Contract:
- Employment Type: Full-time
- Trial Period: 3 months (extendable up to 6 months)
Location:
- Office situated in Chiyoda-ku, Tokyo.
- Conveniently located 2-5 minutes walk from Ichigaya Station, accessible via four lines: JR Sobu Line, Metro Yurakucho Line, Metro Namboku Line, and Toei Shinjuku Line.
Join us for a balanced work-life experience and a supportive workplace!
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