Job description:
Customer Service Specialist (Korean Support) – Japan (Remote)
Do you have a passion for gaming and fluency in Korean? We’re looking for a dedicated customer service specialist to join our team and provide exceptional support to our Korean player base!
What you’ll do:
- Be the voice of our company: Respond to player inquiries and resolve issues via chat and email, ensuring prompt and accurate solutions.
- Become a champion for our players: Assist with a variety of concerns, including password resets and more.
- Sharpen the player experience: Analyze customer service data and identify opportunities for improvement.
- Bridge the language gap: Translate and proofread Korean content when needed.
Why you’ll love it here:
- Remote work flexibility: Work from anywhere in Japan and enjoy a healthy work-life balance with our shift schedule (11:00-20:00 or 12:00-21:00).
- Year-round opportunities: Support our players 365 days a year – weekends and holidays included (shift work).
- Be part of the gaming world: Make a real difference in the gaming experience for our Korean players.
What we’re looking for:
- Fluency in Korean (written and spoken)
- Excellent customer service skills with a focus on resolving issues efficiently and courteously
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
- Experience with online games (a plus!)
Ready to join the team?
We offer a competitive compensation package and a chance to be part of a dynamic and growing company. Apply today!
